Customers have the right to return products within 14 days of receiving their order.
Conditions for Returns:
Products must be in their original packaging, unused, and in the same condition as received.
Any accompanying accessories or documentation should be included.
Initiating a Return:
To initiate a return, contact our customer service team at email@example.com within the 14-day period. Provide your order number, details about the product, and the reason for the return.
Customers are responsible for return shipping costs. We recommend using a trackable and insured shipping method. Posterfixx is not liable for items lost or damaged during the return process.
Once we receive the returned product and confirm its eligibility, we will process the refund within 14 days. The refund will be issued to the original payment method.
If a product arrives damaged, contact us within 14 days of receipt. Provide clear photos of the damaged item and its packaging, and we will work to provide a resolution, which may include a replacement or a refund.
For manufacturer’s defects after use, contact our customer service department at firstname.lastname@example.org for assistance.
We do not offer direct exchanges. If you need a different item, place a new order and return the original item.
Orders can be canceled within 24 hours of purchase. Contact us at email@example.com for cancellations.